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- Chief Operating Officer (COO)
Description
POSITION SUMMARY: The COO is assigned Resident and Clinic services responsibilities for the organization. The COO administers, directs and monitors all organizational Resident Care and Clinic Services areas and keeps the hospital CEO and hospital Board of Trustees informed.
ESSENTIAL FUNCTIONS: |
| 1. Provides leadership for the strategic and operational planning for the Resident Care and Physician Services areas of PVHC including Care Center, Heartland Assisted Living, Nutrition Services, and Powell Valley Clinic. Contributes to facility-wide strategic and operational planning with emphasis on establishment of objectives, long range planning, and program development. Participates in regional and statewide planning that affects Powell Valley Healthcare. Makes routine rounds of Resident Care and Physician Services areas to interact with staff, leadership and physician/providers. Reviews patient/resident care systems and processes and assist in identification of areas of improvement. Utilizes Quality Assurance Performance Improvement (QAPI) principles to develop and execute a plan of action for improved patient/resident care as needs are identified. |
| 2. Assures that the care provided to all residents in Resident Care areas meets or exceeds established standards. Oversees the quality management plan consistent with the facility-wide Plan to Improve Organizational Performance. Makes routine rounds to interact with the Care Center and ALF Administrator, directors and staff, reviews delivery system, and assist in identification of areas for improvement. Assures that individualized, goal-directed nursing care is provided to residents through the nursing process. Assures that all policies and procedures reflect the written standards of practice as defined by Powell Valley Healthcare and are in compliance with all State and Federal regulations and Joint Commission requirements. Assists the Care Center and ALF Administrator in preparation for state, federal, regulatory, and accrediting surveys. Establishes a program for evaluating all existing policies and procedures in Resident Care areas on a yearly basis as evidenced by review of the policy and procedure manuals. Participates in the evaluation and development of department and interdepartmental plans thereby assuring that the quality and appropriateness of resident care is monitored and evaluated in all major clinical functions of the assigned areas. Evaluates the need for new policies and procedures and implements their development. Evaluates and follows up on all resident, family, physician, or administrative complaints upon notice of complaint |
| 3. Assures that the patient care provided to all patients in the Clinic settings meets established standards. Assures that individualized care is provided to patients in the clinic setting. Assures that all policies and procedures reflect the written standards of physician practice as defined by PVHC and are in compliance with all State and Federal regulations and Joint Commission requirements. Establishes a process for evaluation of all policies and procedures for the Clinic Services area on an annual basis, determines the need for new policies and procedures, and implements their development. Participates in the evaluation and development of plans to ensure that the quality and appropriateness of patient care is monitored and evaluated in all Clinic Services areas. |
| 4. Assures that staffing levels and competencies are appropriate and in compliance with federal and state regulations. Collaborates with Care Center Administrator, ALF Director, Nutrition Services Director, and Clinic Director to ensure that staffing plans are developed and evaluates staff utilization as evidenced by compliance with established acuity, skill mix, and productivity standards. Assures staff development activities are ongoing and designed to increase the staff’s knowledge and maintain current competence. Provides leadership and support to direct reports to ensure adequate staffing of positions, including hiring, performance evaluations, transfers, and terminations; Assures compliance by staff with policies and procedures; Takes actions which are fair, objective, developmental, and timely. Provides educational opportunities for the staff. |
| 5. Assures uniform adherence to Personnel Policies and Procedures throughout areas of responsibility. Reviews personnel actions for departmental staff, specifically evaluation and disciplinary actions. Hires, evaluates, and recommends disciplinary action for direct reports. Reviews, evaluates, and makes recommendations for change and improvements in Human Resource activities. |
| 6. Directs the budgetary and financial responsibilities for all assigned areas. Serves as a resource and supports direct reports to prepare an operational and capital budget on an annual basis. Examines budget compliance throughout the year and reviews variance with appropriate department leaders. Reviews inventory levels in all departments to assure cost containment efforts are maintained. |
| 7. Communicates facility policies to all assigned areas and acts as a liaison to the medical staff. Conducts physician meetings at least monthly for the purpose of identifying, communicating, and solving problems related to systems, processes, and patient care. Attends Medical Staff committee meetings representing assigned areas regarding Resident Care and Clinic Services. Attends PVHC Board Meetings representing the Resident and Clinic Care areas. Works closely with the medical staff, Care Center Medical Director, and Clinic Medical Director. |
| 8. Provides direction and support to the physicians and other providers. Continually analyzes the community’s demographics and market to determine appropriate number and mix of medical providers and determines provider recruitment needs. Participates in the coordination of recruitment efforts for physicians and other providers for the clinic. Participates in the negotiation and maintenance of employment agreements for employed physicians and other providers. Manages the medical practices, including fiscal, personnel, and operational issues, for the employed physicians and providers. Recruits in collaboration with the CEO and physicians, Establishes and maintains appropriate relationships with visiting specialists to ensure effective utilization of time, space, and support staff for the Visiting Specialist Clinic. |
| 10. Collaborates with the Chief Executive Officer, Senior Management Team, and Department Managers to assure safe resident/ Patient care. Reviews all occurrence reports for appropriate action and follow-up. Collaborates with the Risk Manager to determine trends of resident/patient occurrences and action to be taken to decrease risk as determined by risk management reports. |
| 11. Other Duties as assigned. |
Requirements
| KNOWLEDGE, EDUCATION AND EXPERIENCE REQUIRED: |
| § Bachelor’s degree (BSN) from a four-year accredited college or university required. |
| § Master’s degree in healthcare related filed. (Preferred) |
| § Registered Nurse, Licensed in the State of Wyoming. |
| § Must have at least 3 years of management experience or training. |
| § Proficient with Microsoft Office software products. |